Política de envío

Shipping policy

Order processing

Orders are processed within 2–5 business days, excluding weekends and holidays. You’ll receive a confirmation email after placing your order and a separate email with tracking information when it ships.

Because we work with multiple suppliers, items from the same order may arrive in separate packages and on different dates.

Delivery estimates

Estimated delivery within the United States is 7–15 business days after processing. International delivery times vary by destination, carrier, customs processing, and product availability. Delivery dates are estimates and aren’t guaranteed.

Shipping charges

Available shipping options and charges are displayed at checkout before payment. Customers are responsible for providing a complete and accurate delivery address.

International orders

International shipments may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and aren’t included in the order total.

Tracking

Tracking information will be emailed when available. Tracking can take several business days to update after shipment.

Address changes

Contact sofiacielboutique@gmail.com immediately if the shipping address is incorrect. We can’t guarantee an address can be changed after processing begins.

Delayed, lost, or delivered packages

Carrier and customs delays are outside our direct control. If tracking hasn’t updated for an extended period, contact us with your order number. If tracking shows “delivered” but the package is missing, check with household members, neighbors, and the carrier before contacting us.

Returned packages

Orders returned because of an incorrect or incomplete address, refusal, or failure to collect may require an additional shipping charge before being resent.

Questions about shipping can be sent to sofiacielboutique@gmail.com.